Terms of use
These terms are the agreement between you and us when you use the MyWorkshop website or app. Please read them. By registering or using MyWorkshop you accept them. They are written in plain words on purpose.
1. Who we are, and what MyWorkshop is
MyWorkshop is operated by The Hobby Workshop, a business registered in Malaysia, registration number 202603217637 (JM1048930-X), 357D, Jalan 5/57, Section 5, 46000 Petaling Jaya, Selangor (“we”, “us”).
MyWorkshop is a marketplace that introduces vehicle owners to independent mechanics. An owner posts a repair job, approved mechanics send sealed bids, and the owner chooses one. We are not the repairer. We do not do the work, we do not employ the mechanics, and we do not own or control their workshops.
2. Using MyWorkshop
- You must be at least 18 and able to enter a contract.
- Give us accurate information. One person may hold one account. You may use the same account as a car owner and as a mechanic.
- Keep your sign-in secure. You are responsible for what is done with your account.
3. What “verified” means
We check documents you give us, for example a vehicle grant or a mechanic's certificates and business registration, and then show markers such as “Verified”. A marker means we looked at the document you showed us at that time. It is not a guarantee of the quality of anyone's work, of their licence or insurance continuing, or that a document is genuine beyond what a reasonable check can show. Please use your own judgement as well.
4. If you are a car owner
- Describe the job honestly and add clear photographs. You can only post a job for a car whose ownership we have verified.
- Bids are sealed. You choose the mechanic yourself; we never choose for you. Awarding a job is a commitment, so the app asks you to confirm.
- Your street address is shown to the mechanic you award, and only to them. Other bidders see only the district and state.
- If the mechanic finds more work than the bid covered, they must ask you to approve the extra cost and time in the app before doing it. Approve only what you agree to.
- After the job you can rate the mechanic. Please be fair and truthful.
5. If you are a mechanic
- You are an independent businessperson, not our employee, agent or partner. You are responsible for your own work, tools, tax, licences and insurance, and for following the law that applies to your trade.
- Only bid on work you can do competently. A bid is a firm price for the scope described. If the real scope is larger, stop and ask the owner to approve the extra cost in the app before you continue.
- Tell us promptly if a licence, certificate or registration you gave us lapses or stops being true.
- Use an owner's address, phone number and messages only to do and discuss the job. Do not keep, share or use them for anything else.
- Do not post false bids or reviews, and do not collude with other bidders.
- You receive the price of each completed job less our 9% commission on the labour charge (section 6). The owner pays your quote and nothing more, so quote the labour price you want the owner to see. You are responsible for tax on your own earnings.
- Charge parts at what you paid for them, keep the supplier's invoice for every part, and show it when the owner or we ask.
- Do not take or arrange payment outside the app for work you were introduced to through MyWorkshop. We may suspend an account that does.
- We may hold back or set off against a payout where a refund is owed because of your cancellation or defective work, and the payout statement will show it.
6. Payment, our commission and refunds
How payment works. When an owner accepts a bid, the owner pays through the app. Payment is taken by a licensed payment provider, which handles card and bank details directly. We never see or store a full card number. We collect the payment and pay the mechanic the balance after our commission, once the job is complete and not in dispute. Paying through the app settles that amount with the mechanic.
What the owner pays. The price in the accepted bid, with labour and parts shown separately. Parts are billed at the supplier's invoice price, with no mark-up by the mechanic or by us, and the invoice is available on request. Nothing is added at checkout: no fee from us, and no surcharge for the way you pay. If a tax applies to the price, it is shown before you pay.
Our commission. We charge the mechanic 9% of the labour charge only, and nothing on parts. We charge the owner nothing. The commission is deducted from what we pay the mechanic. It is never added to what the owner pays. Any fee our payment provider charges is shown to the mechanic on the payout statement and is never added to the owner's price.
Payout statements. For every job, the statement shows the price collected, our commission, any provider fee, and any amount held back and why.
Extra work. Work beyond the accepted bid is paid for only after the owner approves it in the app (see sections 4 and 5).
Cancelling and refunds. Before you accept a bid you can withdraw a job free of charge, and nothing is taken. After a bid is accepted:
- Before the mechanic has started work or ordered any part: a full refund.
- After a part is ordered but before work starts: the labour is refunded in full. The parts charge is refunded unless the part cannot be cancelled or returned, in which case the part is delivered to the owner.
- After work has started: the owner pays for the work actually done and the parts actually fitted, and the balance is refunded.
- After the job is complete: no cancellation. A defect is handled under section 7.
- If the mechanic cancels, the job cannot lawfully or safely be done, or an event outside anyone's control prevents it: a full refund, less any part that cannot be returned and is delivered to the owner.
We start a refund within 5 working days of the right to it being established. How long it then takes to reach your account depends on the payment provider and your bank. We never charge an administration fee for a refund you are entitled to.
Problems with a payment. If you think a payment was taken in error, tell us first at info@myworkshop.my. Nothing here limits your right to ask your card issuer or bank for a chargeback.
Money held during a complaint. While a complaint about a job is open, we may hold back the mechanic's payout for that job. A refund owed because of the mechanic's cancellation or defective work is paid first from amounts held for that mechanic.
7. The work, warranties and problems
The contract for a repair is between the owner and the mechanic. Any warranty on the work is given by the mechanic, not by us. Parts come with the manufacturer's or supplier's own warranty.
If something goes wrong, talk to the other person first, using the job chat. If you cannot settle it, write to info@myworkshop.my. We may look at the chat and the job record to help, and we may remove a user who breaks these terms, but we are not a court and cannot order anyone to pay or repair. Nothing here takes away your rights under the Consumer Protection Act 1999 or any other law.
8. Ratings and reviews
Ratings come only from owners of completed jobs. Write only what is true and fair. We may remove a review that is false, abusive, or that reveals someone's private details. We do not delete honest reviews because a mechanic dislikes them.
9. What you must not do
- Break the law, or ask someone to.
- Post false, fraudulent or misleading jobs, bids, documents or reviews.
- Harass, threaten or discriminate against anyone.
- Scrape the service, probe it for weaknesses, or try to see data that is not yours, for example by looking up other people's plates.
- Use the service for work that is unsafe or illegal.
10. Suspending or ending an account
You can stop using MyWorkshop and delete your account at any time from the app (or by email). We may suspend or close an account that breaks these terms, is used for fraud or abuse, or that we cannot verify. Where we can, we will tell you why. A job already in progress when an account closes remains between the owner and the mechanic, and any payment already collected is dealt with under section 6.
11. Our responsibility
We provide MyWorkshop with reasonable care, but we cannot promise it will always be available or error-free. To the extent the law allows, we are not liable for the acts, omissions or workmanship of owners or mechanics, for how a repair turns out, for loss of profit, or for events outside our reasonable control, including a failure of a payment provider. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence, for fraud, and your rights under Malaysian consumer law.
12. Your data
How we handle personal data is explained in our Privacy notice, which forms part of these terms.
13. Changes
We may update these terms. We will change the version and date above. If a change materially affects you we will tell you before it takes effect, and you can close your account if you do not accept it.
14. Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction, without limiting any right you have under consumer law to bring a claim elsewhere in Malaysia.
15. Contact
Email info@myworkshop.my, call +60 11-7406 4755, or write to 357D, Jalan 5/57, Section 5, 46000 Petaling Jaya, Selangor.
Language
These terms are available in English and Bahasa Malaysia. Baca syarat ini dalam Bahasa Malaysia.